My trusty old red Disney Croc has served me well. I bought it almost three years now, and had been wearing them almost daily. The soles were all worn out as you can see from the picks, but the hinge on the cover was still perfect. Excellent pair of shoes, comfortable and tough. Among the best RM150 I ever spent. So it was time to part again from another RM150 for a new pair. Since I have some vouchers from buying my father’s pair from last week, I might as well buy them.
Last weekend, I went to a branch of Croc retailers at IKANO and was really disappointed by the service - the staff kept ignoring myself and Puan Anita for a bunch of old fat expatriate with bimbo young Malaysian girlfriends. We finally given up when it turned out that they did not have the particular model that I wanted. Well, they might do but couldn’t be bothered to find them for me. The sad thing was, my Dad wanted a pair, and I bought it for him, and still the service did not improve. At least they were consistent. Treat Malaysian badly! Gave a piece of my mind at the check-out and the boy was startled that I expressed my feelings bluntly - plus a quick email to the branch manager the next day, who ‘promised to look into the matter and will always strive to provide the best service to all their our customers’. Bull!
The branch I visited this time was in Bangsar Village, and the service was miles better. Apparently it was run by a different franchise. The selection was a lot better despite smaller shop foot print. One query and the salesperson found the pair I wanted straight away. Sold! Better still, seeing how well they treated me, Puan Anita bought another pair for her and Irfan. Now, that’s how you do business! You be nice to your customers even if they are Malaysian, because they may have purchasing power as well!
So , I am now a proud owner of a new pair of Croc. So did Irfan and Puan Anita. We got a matching pairs for me and Irfan as well! He has been running around with them so far. As for my old pair ….. I think I should just keep in the cupboard. Yes, it can be slippery to wear at times, but it was still wearable. Maybe I’ll keep it for going to the beach at Port Dickson, and leave them at the apartment.
Just to prove that we really go way back;
In Cherating, December 2008
In Sungai Petani, May 2009
Shopping at Mid Valley
Doing what it does best, by the beach in Port Dickson